Do I need the app to book?

To find and compare, yes. The directory, filters, chat, updates and the pet health record live in the app.

From a booking link, no. Every business with payouts connected has a page at bamchi.com/their-name. Open it, pick a service and a time, give a first name and an email, and your card is held the same way — no app, no account, no code to type.

Same rules either way. The business still has 48 hours to accept, the same fee applies, and the same cancellation policy shows before you pay.